Global Alliance Director

  • Bronx, NY


: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time


: Executive Management

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The FM Global Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. Working closely with the Global Integrated Account Director, the FM Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfillment of our commitment to the client. Through the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client s business, utilizing the full breadth of products and capabilities of GWS. The responsibilities for this position include, but are not limited, to the following: P&L, Contract Management and Governance: Accountable for financial performance of assigned account(s) Indirectly leads the resources to deliver against the contract, managing scope interpretation as required. Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required Ensures fulfillment of promise to customer sets tone and culture for the way GWS delivers Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications Customer Relationship Management & Development: Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client Demonstrates credibility and thought leadership, influencing business outcomes Manages enterprise wide client relationships at senior levels acting as an extension of the client s executive management team Creates alignment between customer need & organizational delivery Manages issue escalation and resolution Strategic Planning & Value Creation: Account Growth Acts as an expert in customer s business, culture and strategy by pro-actively contributing to the improvement of the client s business. Supports growth of customer s business through the development and execution of an Account Business Plan Influences the client s planning and budgeting process to enhance value and optimize performance Represents the customers best interests externally and internally to GWS Strategic interpreter of needs and identifier of new value-added services Accommodates, plans, integrates portfolio contraction & expansion Ensures the successful management of scope expansion & renewal activities Establishes and executes resource & people strategy Service Delivery Integration and Assurance: Act as a champion of the Integrated Account model, working closely with the Global Integrated AD, Global RE AD, and Global PGO AD to deliver upon the combined CBRE commitments to the client. Acts as single point of contact for FM related communication to and from the senior client Act as team leader and be responsible for provision of all services that touch customer; manage escalation process Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership Manages in a matrix environment Manages Customer business changes that impact service delivery Leadership: Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities Manages in a diverse environment Multi regional responsibilities QUALIFICATIONS Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten plus years of related Global experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting SKILLS AND ABILITIES Credible management of a large P&L Proven experience as a visionary leader High level of personal credibility, customer relationship management, networking and interpersonal skills Proven track record in the development & implementation of strategic plans Significant experience managing customer accounts across multiple regions Ability to effectively navigate in a matrix organization Exceptional collaboration skills Understanding of contracts and commercial models in the market Strong communication skills Industry knowledge and trends Consultative skills Ability to prioritize US Company Profile About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE. CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. As a Fortune 500 worldwide leader in real estate services, CBRE s more than 80,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit
Associated topics: alumni, community, endowment, festival, lead generation, major gift, marketing, public, relation, relationship

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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